Abstract: The paper deals with the evaluation of business process management development of the Polish TFL (Transport-Forwarding-Logistics) sector. Up to date, several studies of this type have been conducted, but TFL sector is marginally represented there or even omitted. Therefore, the authors have conducted their own research filling this gap. They have compared the results with the previous studies, as well as identified key determinants of the specific level of process maturity. Generally, there is no dominant level of process maturity at TFL sector in Poland. In particular, the lowest frequently occurred process maturity is level 3 (defined), which is typical for 15% of companies. The grades of other levels are bi-polarised below and above level 3. The largest group at TFL sector (a total of 44%) has been classified at level 2 (managed) and 1 (initial), with 25% and 19% of companies, respectively allocated there. The remaining companies are classified at level 5 (optimizing), and 4 (quantitatively managed), with percentage of 23% and 18%, respectively.
BUSINESS PROCESS MATURITY OF THE TRANSPORT-FORWARDING-LOGISTICS SECTOR IN POLAND
Research in Logistics & Production to kwartalne, interdyscyplinarne, międzynarodowe czasopismo naukowe, w którym prezentowane są recenzowane artykuły. Czasopismo obejmuje wszystkie aspekty logistyki i produkcji.